Privacy Policy

Last updated: December 27, 2025

1. Introduction

Clinical ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our clinical management software and services.

Please read this Privacy Policy carefully. By accessing or using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

  • Name, email address, phone number, and contact information
  • Clinic name, address, and business information
  • Professional credentials and role
  • Payment and billing information

2.2 Patient Data

As a healthcare management platform, we process patient data that you input into our system, including:

  • Patient demographics and contact information
  • Medical records and treatment history
  • Appointment schedules and clinical notes
  • Billing and insurance information

2.3 Technical Information

We automatically collect certain technical information when you use our services:

  • IP address and device information
  • Browser type and version
  • Usage patterns and analytics data
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for:

  • Providing, maintaining, and improving our services
  • Processing transactions and managing your account
  • Communicating with you about our services
  • Ensuring security and preventing fraud
  • Complying with legal obligations and healthcare regulations
  • Analyzing usage patterns to enhance user experience

4. Data Security

We implement industry-standard security measures to protect your data:

  • Secure data storage and transmission protocols
  • Access controls and authentication mechanisms

5. Data Sharing and Disclosure

We do not sell your personal information or patient data. We may share information only in the following circumstances:

  • With your explicit consent
  • To comply with legal obligations or court orders
  • To protect our rights, privacy, safety, or property
  • With service providers who assist in our operations (under strict confidentiality agreements)
  • In connection with a business transfer or merger

6. Your Rights

You have the right to:

  • Access and review your personal information
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal requirements)
  • Object to processing of your information
  • Request data portability
  • Withdraw consent at any time

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and assist in our marketing efforts. You can control cookie preferences through your browser settings.

8. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Patient data is retained in accordance with applicable healthcare record retention requirements.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: info@clinical.pk

Phone: +92 322 9341731

Address: PWD, Islamabad, Pakistan

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